If Your Team Always Texts You, Your ABA Business Is Broken

The Pings That Don’t Stop

You’re not in session.
Not in a meeting.
Not reviewing a policy.

You’re just trying to eat dinner.

Buzz.

“Hey — quick question about next week’s schedule…”
“Do we have an updated intake form?”
“Just want to make sure I’m doing this right…”

You want to support your team.
Of course you do.

But this isn’t “support.”
It’s daily.
It’s constant.
And it’s for things they should already know how to do.

If your team can’t function without texting you —
your business isn’t running. You are.

And that’s not leadership.
That’s survival.

The Leadership Illusion

You think:
“I’m being helpful. I’m staying connected.”

And yes — you’re engaged.
You’re answering.
You’re showing up.

But if every decision, question, and check-in still runs through you…

You’re not leading. You’re bottlenecking.

Your team isn’t weak — they’re just working in a system that doesn’t support them.

If you’re the only “source of truth”...
Then the moment you unplug, everything slows or stops.

That’s not sustainable.
It’s not leadership.
It’s a help desk with your name on it.

The Real Issue: No Source of Truth

They’re not texting you because they’re lazy.
They’re texting you because they don’t have clarity.

Yes, they were trained.
Yes, they want to get it right.
Yes, they’re committed.

But if the “right way” lives in your head —
you are the system.

What your business is missing is a real Source of Truth:

• Written

• Accessible

• Standardized

• Built to guide action without you

It’s not a Slack message.
Not a half-finished doc.
Not a memory from that one Zoom call.

Without systems, your team isn’t working — they’re chasing clarity.
And you’re the only place they know to find it.

How to Build a Business That Doesn’t Need to Text You

The goal isn’t to disappear.
It’s to make your presence optional.

Here’s how you do it:

Foundation → Structure → Systems

1. Foundation
   Define success clearly.
   What does a “good week” look like in intake? Billing? Scheduling?

2. Structure
   Assign ownership.
   Who handles what — and what are they not responsible for?

   No more: “Who’s supposed to do this?” texts.

3. Systems
   Write it down.
   Store it in one place.
   Train to it.

   So clear they don’t need to ask.
   So documented it survives vacations, turnover, and scale.

That’s not micromanagement.
That’s leadership through clarity.

Your Team Isn’t Failing — Your Systems Are Missing

If you’re getting texted about every decision, it’s not because your team can’t handle things.

It’s because your business hasn’t given them what they need to succeed without you.

Inside the eBCBA™ Odyssey, we walk you step-by-step through:

• Building your Foundation

• Defining clear Structure

• Creating the Systems that run with — or without — you

Because leadership isn’t about being in every conversation.
It’s about building a business that doesn’t need you to be.